Creating Seamless and Satisfying Experience

Creating Seamless and Satisfying Experience

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Event

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Event Case Study

Event Story

Attending an event is a fun and exciting way to learn new things, meet new people, and have a memorable experience. However, behind the scenes, there is a lot of hard work and planning that goes into making an event happen. This is something that event visitors may not always appreciate or realize.

To give you a glimpse of what it takes to organize an actual event from a visitor's perspective, let’s picture these scenarios with us.

Jenny

Image by benzoix via Freepik

This is Jenny, an avid event-goer who loves to explore different kinds of events and activities. She is always on the lookout for new and interesting events that suit her interests and passions. She enjoys discovering new things and expanding her network through events.

From browsing for event information, and registering for the event, to finally confirming her attendance, Jenny has to go through a number of steps to secure her spot at the event. Even though these steps may seem simple and straightforward, there are a lot of factors that can affect the quality and convenience of her event journey. For instance, the availability and accuracy of information, the ease and speed of registration, and the reliability and security of payment methods are all important aspects that can influence her decision and satisfaction.

Not only that, unexpected issues and changes can also occur during the event, adding an extra layer of uncertainty and possible frustration to her experience. For example, long queues, overcrowded booths, insufficient merchandise, or technical glitches can all negatively impact her enjoyment of the event. These are some of the challenges that event organizers have to anticipate and overcome to ensure that everything runs smoothly.

Now, let’s walk through Jenny’s footsteps of attending an event. Before going to an event, Jenny usually does some research to find out more about the event she is interested in. She wants to know what the event is about, who are the speakers or performers, what merchandise she can get, what activities she can participate in the event, and how much is the ticket price. If the event is held regularly, she might want to know how’s the impression of the previous event to get a sense of what to expect.

Jenny researching

Image by senivpetro via Freepik

To get this information, Jenny has to visit various websites and social media platforms where the event is advertised or promoted. However, she finds that some of the information is inconsistent or incomplete across different sources. For example, some websites have outdated or incorrect details about the venue, schedule, or ticket prices. Some sources do not provide any contact information or FAQs for further inquiries.

This makes Jenny confused and rather hesitant about whether she should attend the event or not. She wishes that there was a more centralized and integrated system where she could find all the information she needed in one place. But, because the booths, activities, and the speaker were very compelling, she is considering going anyway.

As the day of the event comes closer, Jenny decides to register for the event online. She fills out an online form with her personal details. However, she finds that the form is too long and complicated, asking for unnecessary or irrelevant information. She also noticed that the form does not have any security features or verification methods to protect her data and payment.

Jenny feels uneasy about giving out her information online without any assurance or guarantee. She wonders if there is a more user-friendly and secure way to register for the event.

As Jenny comes to the event venue, she has to check in at the entrance with her registration confirmation. However, she finds that there is a long queue of people waiting to enter. She sees that the staff are manually checking each visitor’s name on a printed list and spreadsheet. She also notices that some people are having trouble finding their names or showing their confirmation emails.

Jenny feels impatient and annoyed as she waits in line. She thinks that there should be a more efficient and automated way to check in Visitors.

After a while Jenny is finally able to enter the venue, she is greeted by a variety of booths and activities that catch her eye. She wants to explore them all and see what they have to offer. However, she finds that some booths are more popular than others, resulting in overcrowding that might lead to chaos. She also finds that some booths have run out of merchandise or materials due to high demand.

Jenny going to the event

Image by Canva AI

Jenny feels disappointed and frustrated as she tries to navigate through the crowd. She wishes that there was a more balanced and organized distribution of booths and activities.

Despite these challenges, Jenny still manages to enjoy some aspects of the event. She learns something new from a speaker she admires. She meets someone who shares her interests and passions. She gets a souvenir that reminds her of her experience.

Jenny leaves the event feeling mixed emotions. She appreciates the effort and creativity that went into organizing the event. However, she also thinks that there is room for improvement in terms of data management, registration system, check-in process, merchandise distribution, and queue system.

She hopes that in the future, event organizers will use more advanced and integrated tools and solutions to make their events more seamless and satisfying for Visitors like her.

To solve the issues that Jenny experienced, event organizers will need a system that ensures everything is well-controlled and managed. Krowdz Event Assistant is the perfect solution! Because our system will ensure a smooth and streamlined experience for your event Visitors! Krowdz Event Assistant is an integrated system that helps you easily manage your event experience. With Krowdz Event Assistant, you can help your Visitors enjoy your event easily by:

  • Find and register for events that match their interests and preferences.
  • Fill out customizable forms that capture their information and feedback.
  • Access the event information anytime, anywhere through the centralized event database.
  • Make sure your Visitors are always updated with real-time data updates that reflect any changes or activities in the event.
  • Enjoy a smooth and hassle-free event experience through various digitalized menus and communication channels.

Analytical Dashboard

Krowdz dashboard

Krowdz Event Assistant is more than just a system. It’s your smart companion for event management. It simplifies the event managing process, improves your event experience, and provides you with valuable insights to optimize your learning and networking.

So, what are you waiting for? Enhance your event with Krowdz Event Assistant now!

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